To use internet banking from Societe Generale seamlessly, the customer should have in IE 7 and higher, Firefox 3,6 and higher, Chrome 15 and higher versions of browsers.

The main options available in the bank’s website are as follows:

MY STATEMENTS: Check the status of the accounts; follow the expenses and income over the past 30 days.

EXPENDITURE AND REVENUE: Automatic categorization of the expenses (housing, vacation, transportation, banking, etc.); it is possible to edit and tag each operation.

MY REPORTS: Graphics of the expenses and income and their progress over time; custom reports for more detailed analysis.

MY TAGS: Sign the same types of expenditures; for example, a vacation lodging cost tagging allows to track all expenses during the holiday.

MY THRESHOLDS: Control and alert for (optional) certain types of expenses.

HELP: Assistance in creating reports, thresholds and tags. Also, context sensitive help is provided for each section.

Mobile banking of Société Générale is protected by Pass Sécurité (Security Pass) programme. Activation of mobile banking service requires the latest version of Société Générale application, which is available on Apple Store and Google Play. The application can be installed on iPhone, iPad, Windows and Android smartphones and tablets.

After it is successfully installed, the programme offers to activate the security pass. To complete the activation, it is necessary to have a valid mobile phone number and internet connection (Wi-Fi, 3G, 4G or Edge).
1. Choose a name for the smartphone or tablet (for example, iPhone de Jaque Dupont);
2. Click the button Recevoir le Code Sécurité (“Get the security code”);
3. Copy and paste the code from the SMS and click “Activate”.

If the security pass has not been activated immediately after the Société Générale application installation, it is possible to activate (or deactivate) it at any moment: go to Services > Security Pass > Activate (or Deactivate).

To verify (or deny) a payment, launch the application Société Générale, click “Accept” on the notification, enter the secret code and confirm the operation (or click or “Reject”).

In most cases, notifications about transactions are received in a few seconds. Otherwise, reissue the verification request on the Client Area or on the website where the purchase has been made. Remember that entering the Client Area always requires PIN. In case of changing the phone install the latest version of the Société Générale on the new phone and activate the security pass. If the number is changed too, it needs to be validated before the security pass activation.

If the smartphone is lost or stolen, immediately turn off the security pass, using one of these ways:
1. Log in to Client Area > My Profile > Security options > Security Pass > Deactivate.
2. Call 3933.
3. Apply for deactivation directly at one of the bank’s branches.

Société Générale application features Paylib. To have it ready for online payments without entering the data of the credit card, activate it from section Payments: enter a password and connect the credit card with Paylib. To pay for a purchase, log in to Paylib and confirm the transfer. The application Société Générale displays Paylib transactions in the list of other expenses.

Société Générale France also supports transfers by SMS: indicate the amount of the transfer and choose the recipient from the address book. The recipient gets an SMS with a link to a secure mobile site where he gets the RIB / IBAN / BIC. Verify the transfer from the notification.

The post Societe Generale: Online and Mobile Banking in France appeared first on BanksFrance.

When opening an account, Societe Generale requires to submit the following documents:

1. Valid identity card: French identity card, national passport (for non-EU citizens visa is obligatory), residence permit.

2. Copy of documents proving the applicant’s residency in France within the last three months: utility checks, EDF/GDF check, etc.

3. Tax notice of the applicant’s home country (for foreign citizens) or tax residency certificate (Certificat de Residence Fiscale).

Once you have these items, you can now begin the process of opening your account.
Get an appointment with a manager or visit a branch nearest to you and follow the simple steps with your relationship manager to complete your account opening.

NOTE: You may open your account under any currency of your choice especially if you are going to transact internationally.

Getting Your Credit Card

You can get your credit card by filling out the required forms online or in the bank branch you choose. Societe General in France offers the following credit cards:

Societe Generale MasterCard is a universal banking card, that allows you to pay for purchases and withdraw money in France and abroad. The card is accepted at over 24 million merchants and more than 1 million of ATMs marked with the MasterCard logo.

Societe General Visa is also a universal card to make purchases in France in abroad using more than 29 million merchants and withdraw your funds at more than 1 million ATMs with the Visa logo worldwide. You also be able to use Quiétis service — insurance against purchases in case of loss or theft.

Visa Premier Card and MasterCard Gold are much more than international credit cards, allow to use privileges and preferential rates for entertainment:
– Travel agencies, cinemas, shows, car rentals, newspaper subscription, etc.
– Health, disability and death insurances abroad
– Extended insurance for booking corrections and cancellations, loss, theft or damage of luggage, delays
– Car rental insurance
– Special snow sports and mountain insurance
– Purchase protection.

Visa Infinite: Premium services (concierge service: hotels, restaurants, car rental companies, etc., are available by telephone 24/7; health, legal and death insurances abroad; blue e-card service).

American Express GREEN:
The first month service is free of charge; private shopping and online sales schedules; shopping discounts on www.ma-green.fr; free of charge additional card for a friend or a family member.

American Express GOLD:
No pre-determined spending limit; fraud (also through internet) insurance; free of charge card replacement within 48 hours; liability limited to € 25.00 in case of fraudulent use of the card; travel, vehicle, health and snow sports insurances; invitations to exclusive events; free of charge additional card for a friend or a family member.

American Express PLATINUM:
Premium services: flower delivery and theater tickets order, restaurant booking, etc.; preferential rates and privileges while traveling; maximum payment flexibility; vehicle, legal and medical assistance and insurance abroad.

Air France KLM – American Express SILVER:
Miles are added after each purchase (up to 15 miles for each € 10.0); access to most of the American Express services; customer service available worldwide 7/24; basic insurances.

Air France KLM – American Express GOLD:
Miles are added after each purchase (up to 15 miles for each € 10.0); access to most of the American Express services; customer service available worldwide 7/24; a wide range of insurances.

Air France KLM – American Express PLATINUM:
Miles are added after each purchase (up to 15 miles for each € 10.0); access to all services of American Express; customer service available worldwide 7/24; access to chosen premium services (plus Concierge Service Fine Dining program); complete range of insurances.

In case of loss, theft or improper functioning, the credit card is replaced free of charge within three business days.

The post Societe Generale: Opening a Bank Account and Choosing a Credit Card appeared first on BanksFrance.

Online Banking

Keeping an eye on the changing preference of its clients, Credit Agricole has ventured into E-commerce in order to provide its millions of stakeholders round-the-clock hassle-free service as internet banking makes financial transactions completely effortless.

The Credit Agricole online services can be availed irrespective of the type of bank account one has. It is no more a concern whether the client is present in France or outside.

Whether its clients are abroad on a vacation or occupied in their office Credit Agricole Online enables them to access their bank accounts through a secure gateway – anytime, anywhere.

Clients can be immensely benefited by this service:
– All queries can be answered online
– Balance can be checked- Market orders can be placed- Account statements check books can be requested
– Online share trading can be done most effectively with live market tracking and updated market news.

Moreover, the advisors may be contacted to know how one can avail discounts through these on-line transactions. So, now the bank is there wherever the client is.

Credit Agricole Mobile

ln recognition of the fact that the schedules of clients are getting tighter day by day, Credit Agricole has introduced innovative means of reaching them. It is not a bad idea to carry one’s bank in one’s cell phone.

That is precisely what Credit Agricole Mobile offers. The mobile wireless mini regular statements provide details of all recent transactions. The SMS alert notifies immediately as and when the
account is accessed or transaction has taken place. ln addition to this. all kinds of digital transactions can be made using the varied mobile apps. Using the iPhone and the mobile app one can visit the site ca-mobile.com, access an account and transfer funds or carry out similar tasks. The greatest advantage is the emergency service provider using which the clients can bring it to the notice of the bank if the account book is lost or stolen.

The application My Bank enables the clients to see the whole of their bank account right from the earliest entry to the latest, and more interestingly, it helps keep a watch on their budgets.
It also guides the clients to the nearest branches and counters by showing directions through maps.

The post Managing French Bank Account with Credit Agricole Online and Mobile Banking appeared first on BanksFrance.

Online banking is an important service with respect to the operations of Credit du Nord Bank since it has served to increase the number of clients that the bank can serve. One of the main impacts of online banking within Credit du Nord Bank is the elimination of the need for physical visits by clients in order to carry out banking transactions. This implies that the number of customers that the bank can serve at any one instance is not limited by the size of its branches.

The ability to transact on a 24/7 basis is indeed one of the key advantages of Credit du Nord’s online banking service. Clients can go to the bank’s online portal and carry out various forms of banking transactions at any time of the day and on any day of the week. This serves to enhance the overall convenience of the clients since they can deposit, withdraw or even obtain their bank statements whenever they need to do so. Moreover clients can carry out the aforementioned transactions at the comfort of their homes, hotel rooms or any place they may be.

The online banking services enable customers to manage their accounts securely anytime, wherever they happen to be.

The following services are available to Credit du Nord customers 24/7:
– Checking of accounts and seeing details of all transactions over the past 45 days.
– Downloading online statements rather than paper copies.
– Making occasional internal and external transfers and setting up standing orders free of charge, register beneficiary accounts online.
– Drawing on or making repayments to Etoile Avance loan and checking on personal
and home loans.
– Ordering cheque books or a banking card.
– Allocating investments and/or making top-up deposits on insurance contracts.
– Setting text message or e-mail account alerts.
– Monitoring stock exchange movements via bank`s special mutual funds web site and on
financial information web site developed in partnership with Boursorama.
– Placing orders to buy/sell French-listed securities in real time and at highly competitive rates.
– Planning future projects using our online simulators

In addition customers subscription to the Credit du Nord online banking service include free monthly alerts where 6 are on standard transactions and 10 on stock market alerts.

The online services also include mobile online banking, that enables customers to access their accounts anytime and check their balances and transactions over the past 45 days. Besides, customers can use their mobile application to locate a branch or an ATM and have fast access to key telephone numbers such as account officer number.

Another advantage associated with online banking service is that online bankers can carry out transfers from their n computer. Online transfers to a bank within the European Union are free of charge. A fixed fee and foreign exchange commission is charged to one`s account for transfers outside the euro zone.

For anyone who is interested in opening an account with the bank, simply make an appointment with a client advisor in the branch which is the most convenient for you and carry with you the following documents to open an account:
– Formal identification (national identity card, passport or residence permit)- Proof of address (rental agreement, telephone, gas or electricity bill)- Proof of income (employment contract or wage slip).

To benefit from non-resident status you will need to provide the bank with proof of foreign domicile for tax purposes. i.e.:
– A certificate of residence- A copy of your latest foreign income tax statement,- A certificate of residence issued by an authority other than the tax administration.

After opening the account, you can subscribe to all the services offered by Credit du Nord Bank in France.

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The bank offers a variety of bank accounts, including Personal, Current, Business, Savings and Partner accounts for clients in France and all over the globe.

Personal accounts: A personal account is accompanied by cheque books and a debit card of the clients’ choice. A debit card has limits and restrictions to its’ operation as chosen by the client. Credit cards are prepared to be give to those who meet requirements during the account opening process.

Business accounts: Business account are accompanied by several sets of cheque books as required by the client applying for the bank account, and as many debit cards as necessary by the client opening the bank account. Business accounts are different, hence it is important to seek a client adviser at the bank branch for guidance.

Opening a bank account with Banque Palatine is very easy and quick. The client must provide a few details to the bank:
– Firstly the client must provide a valid passport. The passport aids in identification and provides basic information about the client such as his/her name, year of birth among other details that bank may need to know about the client. If someone is not a native of France he/she should provide a long stay visa, this aids in identification of the client.
– The client is also required to provide a proof of address, this is obtained from gas, electricity or landline bills.
– After these simple requirements, the Banque Palatine Bank will require a copy of the client’s signature. This signature helps in the confirmation of the authenticity of any cheque/cheques to be processed.

After these requirements are met, Banque Palatine Bank will provide the customer with copies of his/her account information. This information is mainly useful when the client wants to transfer his/her salary to his/her account or when the customer wants to switch any direct debits he/she may have in place (for example rent and phone bills.) The client can then start using his/her current account and request from Banque Palatine a bank card and a cheque book.

After a successful account opening, the client/clients are offered with a bank card which contains the bank account number. Minimum charges may apply for the card and also when the client withdraws cash from cash machines. The bank card enables the client to withdraw cash from cash machines commonly known as (ATMs) or even pay for purchases made at supermarkets, gas stations or any other outlet that accepts payments using bank cards.

The post Banque Palatine Bank Account: How to Apply appeared first on BanksFrance.

HSBC Direct

This is an online/telephone direct banking that attracts customers through accounts, savings and mortgages. It was launched first in 25th November 2005 in UK, presently its fully operational in France.

HSBCnet

This is a service that offers specialized functions for different regions globally especially by catering for the business needs of local people.
This system provides services such as payments, trade services, cash management, research and analysis by accessing to transaction banking functions.

Internet Banking

The invention of internet banking marked a major milestone as far as activities within the global banking industry are concerned internet banking significantly enhanced the convenience with which people can conduct various forms of banking transactions thereby attracting more people to employ the services of various banks.
HSBC France is of the major banking institutions that have managed to successfully embrace internet banking, offering several features with the aim to enhance its security and functionality.

HSBC France provides, being a leading banking institution, a platform for internet banking, which enables clients to access a variety of banking services such as account information and daily transactions. For a HSBC France client to connect to online banking the following is necessary:

1.Go to the Access accounts section of the Personal section on hsbc.fr
2.Enter your ID, your memorable answer and the single use pass code generated by your HSBC Secure Key.

Once access is enabled the following services are available to the client:

1. View overall information on your banking accounts and balances on:
– Your current accounts
– Outstanding balances on your bank cards
– Your life insurance contracts
– Your securities portfolios
– The outstanding balances on loans.
2.View the last 3 months history of your current account and savings account transactions and of your transactions by deferred payment bank cards.
3.Check your e-statements and your annual summary of bank charges.
4. Order cheque books.
5. Cancel your bank cards.
6. View and manage accounts on which you have power of attorney.
7. Print your bank details.
8. Carry out and make transfers within France and overseas.
9. Set up standing orders in France.
10. Cancel or amend a standing order in France or an ad hoc transfer that has not been carried out.
11.View the history of your transfers in France.
12. Manage your transfer beneficiaries within France including overseas (addition, deletion, amendment).
13. Manage Libertel credit facility.
14. View and amend your account / personal details.
15. Sign up to several products and services.

HSBC Mobile Banking

Mobile banking service with HSBC France requires one to download applications that work on mobile phones that include iPhone, Android, Windows Phone and other platforms. The mobile application includes addition features that enable the client to find the nearest branch using the geo-location tool.

This service enables a secure connection where the client logs on to the HSBC mobile application with HSBC secure key. Through the mobile service permanent account access is enabled, the client can check for bank balance of accounts and cards and view transactions history. Mobile banking service enables easy transfers within France and overseas direct from the HSBC mobile application.

The post HSBC France Online and Mobile Banking Products appeared first on BanksFrance.

Once authorized for online banking, it takes one click to transfer money through www.bnpparibas.net. Money withdrawal at BNP Paribas branch offices is free of charge anywhere in the world.

There is a number of options for connecting to BNP Paribas France online banking:

Manage accounts: Accounts and current operations management.

Pay with your mobile: Wallet (online payments), Transfers, KIX (payments with mobile NFC in equipped shops).

Simplify your day: Spot (BNP Paribas branches locator), Accounts Coupons (shared expenses), Travel’r (trip planner), Expenses (reimbursement of business or personal expenses), Suitcase (1GB server storage of documents).

Find insurance tips: My Auto Wizard (keeps up to date the vehicle maintenance and immediately reacts on changes), My Housing Assistant.

All the transactions are automatically classified in nearly 30 categories of expenditure and revenue to better track a budget. These categories are supplied with graphics and chart for analyses and budget planning.

BNP Paribas Bank in France offers online access to the following services:

Daily Savings
– Bankbook A
– Bankbook Sustainable Development (LDD)
– Plain Savings Lodgement (PEL)
– Savings Account
– Innovation Savings Account
– Home Savings Account
– Holiday Savings Account
– Children’s Bankbook
– Home Savings Account (CEL)

How to use:

1. Complete the form online.
2. Fill in the sum.
3. The bankbook is reserved.
4. After the tax authorities check and verify that no other Bankbook A is held by the applicant, the bankbook will be opened.

Insurance, Securities and Stocks
– Life Insurance
– Savings Plans and Actions (PEA)
– Financial Instruments Account (CIF)

How to use:

1. Complete the profile online.
2. Read the general conditions of the contract.
3. Reserve an interview.
4. Receive a copy of the contract by e-mail, return it via post to the BNP Paribas duly completed and signed.
5. The account will be opened upon the receipt of the documents.

Credits
– Home Loan
– Auto Loan
– Work / Home / Planning
– Personal Loan
– Youth Activities
– Ecological Auto Loan

How to use:

1. Calculate the loan.
2. Fill in the form and get an immediate response.
3. Arrange for the credit online.
4. Access the funds in less than 8 days after the final agreement by BNP Paribas France.

Credit/Debit Cards and Related Services
– Visa Classic Card
– BNP NET Card
– First Card
– Infinite Card
– Surveys
– Personal Services
– Electron
– Cirrus Card
– Card Plus
– Humanitarian Donations

How to use:

1. Fill in the form online.
2. Confirm the application.
3. Receive a notice of availability of the agency board within 8 days.

Insurance Plans
– Auto Insurance
– Home Insurance
– Travel Insurance Mobileo
– BNP Protection Habitat

How to use it:

1. Choose a suitable option online.
2. Fill in the profile details, then confirm.
3. The insurance policy starts on the date the contract is subscribed by the applicant.

BNP Paribas France Mobile Bank
– Choose one of the 4G smartphones.
– Choose an appropriate package from the list.
– Activate KIX to pay for the purchases with NFC mobile.
– Activate Paylib to pay online: the subscription and maintenance is free of charge; the payments are posted in several clicks after entering the password and the PIN; the credit card data is available; it provides bank guarantee for card payments.

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BPCE is among the largest banks in France, ranking among the top 5 with 1.123 billion euros in assets and serving 36 million customers. Banks France gives Banque Palatine a 4.8/5-star rating, based on 268 votes cast.

Now Banque Palatine provides remote banking services through ePalatine and Palatine Exchange, so customers can manage accounts online, 24 hours a day. Wherever a client lives or travels, remote banking service provides access. This allows travelers to keep finances in one place while remaining in control.

Access to Banque Palatine online is available via Banque Palatine apps for iPhone, iPad, and Android smartphones or tablets. The current Banque Palatine mobile service app became available in August, 2014. The app can be downloaded from the iTunes App Store (for iPhone or iPad), or from Googleplay (for Android devices).

For individuals traveling or living overseas, Banque Palatine mobile services make it possible to manage accounts from any location. Mobile access allows a client to view accounts, check transactions or transfer money between accounts. It is possible to supervise money and account transactions anywhere.

With the app it is also possible to gather important information, including the phone number of an advisor and information about the nearest Banque Palatine branch. It can also provide a map to show the shortest route to any selected bank. When traveling in an unfamiliar area, the map feature can be especially helpful. In this way, the mobile service provides quality access online and in person when needed.

Branches of Banque Palatine are open in 52 locations in major cities throughout France. Main offices are located in Paris and in Lyon, with additional offices in areas from Lille in the north, Bordeaux in the west, Chamonix in the east, and several branches along the southeastern border.

Banque Palatine mobile service is secured with the use of an identifying PIN number entered on a virtual keypad. The password must be set via the web site and cannot be changed inside the remote app. This provides security for the mobile service. The application is called ePalatine SPECIAL. It is available free of charge for all customers who have subscribed to ePalatine INDIVIDUALS.

ePalatine offers customers the ability to:
– Monitor their checking accounts
– Monitor their savings accounts
– Check your credits / loans online
– See all their transactions
– See debit bank card balance and find an individual transaction
– Perform an internal money transfer
– Perform a transfer in SEPA (after adding a recipient agency)
– Make or cancel deferred or permanent transfers
– Follow the execution of transfers, check the history of transfers
– Order checkbooks
– Download banking statements / records (in Excel or PDF format)

Subscription to ePalatine SPECIAL is completely free and the service is available on mobile platforms as well
Banque Palatine mobile is compatible with both Android and Apple platforms.

Palatine Exchange allows customers to:
– Manage their financial portfolio and securities
– Make orders in the stock market and track them
– Access a variety of financial information (indexes, trend charts, etc)
– Find out about UCITS offer costs, features and performance
– Customize their own list of trading settings

Banque Palatine remote service can be accessed via Internet, mobile app, or telephone. The phone access is available without a subscription. It is available 24 hours a day, seven days a week, to learn the current status of an account, as well as the last three transactions (for a credit card) or four transactions (for a debit card).
Banque Palatine is located online at www.palatine.fr

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Below is the list of public holidays in France, when all banks across the country remain closed announced by the government for 2015:

1 January, Thursday – New Year’s Day (Nouvel an / Jour de l’an / Premier de l’an)

3 April, Friday – Good Friday (only in Alsace and Moselle)

6 April, Monday – Easter Monday

1 May, Friday – May Day/Labour Day (Fête du Travail / Fête des Travailleurs)

8 May, Friday – Victory in Europe Day (Fête de la Victoire); End of hostilities in Europe in World War II

14 May, Thursday – Ascension Day (Ascension); Thursday, 39 days after Easter Sunday

25 May, Monday – Whit Monday (Lundi de Pentecôte); Monday after Pentecost (50 days after Easter)

14 July, Tuesday – Bastille Day (Fête nationale); French National Day, commemorates the Feast of the Federation

15 August, Saturday – Assumption of Mary to Heaven (L’Assomption de Marie)

1 November, Sunday – All Saints’ Day (La Toussaint)

11 November, Wednesday – Armistice Day (Armistice de 1918) End of World War I

25 December, Friday – Christmas Day (Noël)

26 December, Saturday – St. Stephen’s Day (Saint-Étienne); Observed only in Alsace and Moselle

France celebrates “Victory in Europe Day,” which is a special European holiday that symbolizes the Nazis’ surrender to the allied forces during World War II. This ultimately led to the end of the war and a victory for the allied forces, which was comprised of all the nations that opposed the Nazis. So as you can imagine, this is a very celebrated holiday amongst Europeans such as the French. They also celebrate the end of World War I on November 11th, which is called Armistice Day.

France has their own religious holidays that are similar to other nations’ holidays. France has Ascension Day, Whit Monday, St. Stephen’s Day, and All Saints Day. Ascension Day is commonly known as Holy Thursday, which represents the day that Jesus Christ rose to heaven 39 days after Easter Sunday. As for Whit Monday, this celebrates when the Holy Ghost came down to visit the disciples of Jesus Christ in accordance to the Holy Bible’s New Testament. Since France has a large Christian population, these holidays are especially important to them. All Saints’ Day is a Catholic holiday that simply celebrates all the saints of the Catholic Church, which is referred to as a feasting day. Then finally, St. Stephen’s Day takes place a day after Christmas. This holiday honors the first Christian martyr, Saint Stephen.

The true original and nonreligious holiday of France is Bastille Day, which takes place on July 14th. This is the French version of America’s Independence Day. Bastille Day is a celebration of the French Revolution, which was a war that took place in France between 1789 and 1799. It was a war fought between the French peasants and aristocrats who formerly ran the country. After the fall of the aristocrats, France eventually became a country of nationalism and democracy. So as you can imagine, this is the country’s most honorable and celebrated holiday of the year.

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Mortgage Options

Crédit Mutuel is dedicated to offering its members the most flexible mortgage options to meet their needs. There are essentially three types of mortgages available for the purchase of private or commercial properties:

– Conventional Charge
– Priority Lien Charge
– Institutional Guarantee

While most international members might be familiar with the structure of conventional mortgages, the institutional guarantee is used quite often in France because the combination of legal fees and the arrangement that is made offers lower rates than most mortgages.

Conventional mortgages offer a short term payment system with a “notaire” charging a small percentage to create the loan structure. The priority lien type actually goes back centuries and generally offers lower interest rates than conventional mortgages. However, there is no “equity withdrawal with this type of arrangement. The institutional guarantee is only available to residents of France, but it does offer very low rates for those with good credit scores.

Crédit Mutuel Online Banking

Crédit Mutuel understands the benefits of not having to call or stop by the bank to conduct your business. That is why they have set up extensive online banking services to meet your needs and exceed your expectations. You can check on all of your accounts, transfer money where needed, and find out all the information about your current status with the bank.

You can use your computer, smartphone or mobile device to check your accounts and transfer money when needed. In addition, you can subscribe to various products and services that are offered, go over insurance estimates and choose one if you desire and even create simulations for your savings and loan to see where you’ll be down the road. Crédit Mutuel online banking services means that you can check your accounts from anywhere in the world with an internet connection.

For those who want to have the best in banking services in France and abroad, the bank offers their members all the advantages of traditional banks while working towards the needs of those they serve. Unlike commercial banks that are beholden to their owners, Crédit Mutuel works for its members when it comes to providing the banking services that are needed.

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